Retail boss warns crime rise hits UK high streets

M&S executive criticises Sadiq Khan over Clapham disorder as concerns grow over organised youth gatherings

A senior Marks & Spencer (M&S) executive has criticised London Mayor Sadiq Khan following disorder in Clapham that saw large groups of teenagers gather in incidents reportedly organised through social media.

Thinus Keeve, M&S retail director, said recent events on high streets reflect growing challenges for businesses dealing with anti-social behaviour. He called on the UK government and City Hall to take stronger action to improve safety for shop workers and customers.

Keeve said some M&S employees had experienced aggressive behaviour during several incidents, raising concerns within the retail sector about security conditions in busy shopping areas. He also challenged claims that crime levels are decreasing, arguing that many retailers are witnessing the opposite trend in their stores and local high streets.

Footage shared online appeared to show large groups of young people gathering in Clapham, south London, in coordinated meet-ups known as “link-ups.” Similar incidents have also been reported in Birmingham, with concerns that further gatherings could take place in the coming weeks.

According to reports, some retail staff were physically assaulted during the disturbances, highlighting the risks faced by frontline workers. Keeve argued that stronger deterrents and more visible policing are needed, saying that businesses feel increasingly vulnerable without more decisive action on crime.

Authorities have noted that some gatherings were initially promoted via social media platforms before planning shifted into more private group chats. Messages circulating online suggested potential future meeting locations in south London parks, raising concerns among local businesses and residents.

Meanwhile, Sadiq Khan has defended London’s safety record, stating that while no major city is without challenges, London remains one of the safer global cities overall. Khan has also spoken about the need to counter misinformation about crime in the capital. Former US President Donald Trump has previously criticised crime levels in London, comments that Khan has rejected.

The debate highlights ongoing tensions between business leaders and policymakers over how best to address public safety concerns and prevent further disruption in major urban shopping areas.